The Consumer Protection Act only requires a supplier to accept a return if there is something wrong with the goods however Kitty Kuddles does offer Goodwill/Change of Mind EXCHANGES.


Kitty Kuddles will gladly exchange most items provided the item is

  • Still sealed in the original packaging
  • Clean and not used or damaged in any way, including the packaging
  • Returned within 7 days of purchase


Kitty Kuddles will only refund DEFECTIVE goods

  • To qualify for a REFUND, the defect must be a material/significant defect that renders the goods less useful and not caused by the consumer, neglect, natural or weather related occurrences.
  • Kitty Kuddles will only accept the return of defective goods within 7days of purchase
  • The goods must still be in, or accompanied by the original packaging
  • The customer will have a choice between a refund OR exchange once the defect has been established

Guarantees / Warranties:

No cat toy, bed or accessory sold by Kitty Kuddles is indestructible and does not carry a guarantee / warranty.