The Consumer Protection Act only requires a supplier to accept a return if there is something wrong with the goods however Kitty Kuddles does offer Goodwill/Change of Mind EXCHANGES.
Kitty Kuddles will gladly exchange most items provided the item is
- Still sealed in the original packaging
- Clean and not used or damaged in any way, including the packaging
- Returned within 7 days of purchase
Kitty Kuddles will only refund DEFECTIVE goods
- To qualify for a REFUND, the defect must be a material/significant defect that renders the goods less useful and not caused by the consumer, neglect, natural or weather related occurrences.
- Kitty Kuddles will only accept the return of defective goods within 7days of purchase
- The goods must still be in, or accompanied by the original packaging
- The customer will have a choice between a refund OR exchange once the defect has been established
Guarantees / Warranties:
No cat toy, bed or accessory sold by Kitty Kuddles is indestructible and does not carry a guarantee / warranty.